Terms and Policy

Chapter 1: General Provisions

Article 1 [Purpose)

These Terms and Conditions shall be governed by and construed in accordance with the terms and conditions of the Services, including but not limited to the online Internet service ("Service") provided by Citrine INS ("Company" or "Citrine" (Hereinafter referred to as the "Member") means a member of the Company and the Member who has agreed to the Terms and Completed Membership Registration ) Rights, duties and responsibilities of the Company.

Article 2 (Specification of Terms, Effect and Amendment)
  1. The Company will post the contents of the Terms of Use on the initial screen of the Service so that the members can easily understand them.

  2. The Company may amend these Terms and Conditions to the extent that it does not violate the relevant laws such as the Digital Content Industry Development Law, Electronic Commerce Protection Act, Consumer Protection Act,

  3. If the Company amends the Agreement, it shall specify the date of application and the reason for the revision of the existing and revised terms and conditions of the revision, together with the existing terms and conditions, for a period of 15 days (30) days prior to the effective date of the application, it shall be announced on the service homepage for a considerable period after the application date, and the existing members shall be notified of the revised terms and conditions by the email address given by the company.

  4. If the Company notifies the member pursuant to the preceding paragraph and notifies the Member of the intention to deny the notice from the notice date and 7th day after the effective date of the revised Terms and Conditions, see. If a member disagrees with the revised terms, the member may terminate the contract in accordance with the provisions of Article 17, Paragraph 1.

Chapter 2 Membership and Management

Article 3 (Membership Procedure)
  1. If the service user reads the terms of service and clicks the "Accept" button or checks the "Confirmation", etc., the user consents to the agreement.

  2. Membership for use of the Company's services shall be made by the service user after agreeing as in Paragraph 1, by entering the required information including the member's ID in the online membership application form set by the company and by pressing the "Register" or "Confirm" button Way. However, if it is deemed necessary by the company, it may be required to submit separate documents to the member.

  3. If you are a member of a corporate customer, you will need to submit additional application forms other than the payment of service usage fees and the submission of membership application forms.

  4. In the case of a corporate customer membership, the company may require proof of identity if the service user is different from the service provider.

Article 4 (Establishment and Reservation and Refusal of Membership Registration)
  1. Member registration shall be established by the application for membership of the service user by the procedure set forth in Article 3 and the approval of member registration of the company. When the applicant completes the application for membership by faithfully filling in the required information, the company shall confirm the necessary information and accept it without delay. However, except when submitting separate application documents in addition to submitting application form for membership, it is an exception.

  2. If the company falls under any one of the following cases, the Company may reserve the acceptance of membership registration.

    1. 1. If there is no realistic room for the provided service facility capacity.
    2. 2. If it is determined that there is a technical problem in providing the service.
    3. 3. If you have applied for membership as a corporate client and have not fulfilled the obligations under Paragraphs 3 to 4 of Article 3.
    4. 4. If the other company deems it necessary financially or technically.
  3. The Company may refuse membership registration if it falls under any one of the following cases.

    1. 1. You have filed a false application for the application form or filed an application with false documents.
    2. 2. You have applied for membership as a corporate client and have failed to fulfill the obligations under Paragraphs 3 to 4 of Article 3 within a certain period of time stipulated by the Company.
    3. 3. A child under the age of 14 has not received consent from the parent or legal representative to provide personal information.
    4. 4. If the other company acknowledges that there is a clear possibility of violating the social order and the morals on the basis of relevant laws and regulations.
    5. 5. When a member who has terminated the contract pursuant to Article 17 (2) applies for membership again.
Article 5 (Responsibility to Manage Member ID, etc.)
  1. Members shall be responsible for all disadvantages resulting from the member's intention and negligence, including the member's ID for the use of the service, responsibility for the management of the password, and fraudulent use by the third party. However, if this is caused by the company's intention or negligence, the company will bear the responsibility.

  2. If a member recognizes that his / her ID, password, and additional information are stolen or used by a third party, he / she should immediately correct his / her password and promptly notify the company and follow the company's instructions I will.

Article 6 (Collection of personal information, etc.)

The Company collects necessary personal information from members in accordance with the provisions of relevant laws and regulations in order to provide services.

Article 7 (Change of Member Information)

If a member falls under any of the following subparagraphs, he / she shall immediately change such information in the Member Information Management page. In this case, the Company shall not be liable for any damages caused by the member failing to change the member information, and in the case of corporate members, the Company may change it in the manner prescribed by the Company.

  1. 1. Date of birth, place of residence, contact information, etc.
  2. 2. Mail / swiping address, hobbies, interests, etc.
  3. 3. Receiving newsletters by service etc.
  4. 4. What other companies accept

Chapter 3 Utilization of services

Article 8 (Use of Services)
  1. Use of the service is possible immediately after the company accepts the use of the service. However, in the case of paid services, it is possible to do so immediately after the company confirms the payment.

  2. If a member who is a minor under the Civil Code uses a paid service, the member who is a minor must obtain the consent of the legal representative before the settlement.

  3. Service hours are normally 24 hours a day (24 hours a day, 24 hours a day, 24 hours a day, 24 hours a day, 24 hours a day, 24 hours a day, 24 hours a day, 24 hours a day). However, due to periodical inspection of service facilities, the company can divide the service into specific ranges and set the date and time separately.

Article 9 (Notification of Change in Service Contents)
  1. If the contents of the service are changed or the service is terminated due to the termination of the contract with the contents provider (CP) contracted for the service by the company, change of the CP, start of the new service, etc., You may notify us of changes or termination of service contents through

  2. In the case of the foregoing paragraph, when notifying the unspecified number of persons, it is possible to notify the members through the announcement page of the website or other company. However, matters that have a significant effect on the transaction of the member are notified through the bulletin board for a considerable period of time and notified by e-mail (separate electronic means such as notification within the service if there is no e-mail).

  3. In the event of termination of the paid service, the member using the service shall notify the member through e-mail in accordance with the provisions of Paragraph 1 and process the refund in accordance with Article 16, Paragraph 4.

Article 10 (Attribution of Rights and Use of Works)
  1. The copyrights of the postings posted by members in the service (hereinafter referred to as "posts, etc.") belong to the author of the post.

  2. Posts, etc. may be exposed through company-run internet sites and mobile applications, and may also be exposed to search results or related promotions. It may be modified, duplicated, edited, and published within the scope required for that impression. In this case, the company complies with the copyright laws, and members can take action at any time, such as deletion, search result exclusion, and non-disclosure, through the Customer Center or the in-service management functions.

  3. If the Company wishes to use the members' postings in a manner other than Paragraph 2, the Company obtains prior consent of the Member through telephone, fax, e-mail, etc.

Article 11 (Limitation and Suspension of Use of Service)
  1. The Company may restrict or suspend the use of the Service by any of the following cases.

    1. 1. If the member interferes with the operation of the Company's service with due diligence or negligence
    2. 2. A member violates the obligations of Article 13
    3. 3. If it is unavoidable due to service inspection, repair or construction
    4. 4. When a telecommunications carrier specified in the Telecommunication Business Act terminates telecommunication services
    5. 5. When the use of the service is hindered due to a national emergency, a disruption of service facilities,
    6. 6. If the Company considers that it is inappropriate for the Company to continue providing services due to other serious reasons
  2. If the Company restricts or cancels the use of the service pursuant to the provision of the preceding paragraph, it shall notify the member of the reasons and limit period.

  3. If the Company decides to terminate the contract with the member pursuant to Article 17 (2), the Company shall notify the Member before the withdrawal of the membership, and the Member shall notify the Company of the opportunity of protest within thirty .

  4. If you do not have a log-in record of using the service for three (3) consecutive months during your use of the service, the Company may restrict you from receiving such member's e-mail.

  5. Members who have been infringed by the rights of the members, such as the public information postings of other members, violate their privacy or defamation of honor by the Act on Promotion of Information Network Usage and Information Protection (hereinafter referred to as the "Information and Communication Network Act" (Hereinafter referred to as "Complainant") may request the Company to delete the relevant post or to post the content of the refusal. In this case, the Company shall take up to 30 days (hereinafter referred to as "provisional measures") to temporarily block access to such posts in cases where it is impossible to judge the violation of the rights of such postings or the controversy between the parties .

  6. A member whose temporary postings, etc. (hereinafter referred to as "the publisher") has been suspended pursuant to Paragraph (5) may request the Company to restore such postings during the provisional measures The Company shall request the publisher and deletion of the publisher and the deletion of the applicant, if the consent of the applicant, such as the publisher and the deletion of the request for deliberation of the broadcast communication deliberation committee, We judge it and decide whether to restore post etc. If there is a publisher's republishing charge, if there is a decision of the broadcasting communication committee or company within the provisional period, if the decision is not made within the provisional period, the post will be restored after the temporary expiration date. If there is no reprint request, the post will be deleted after the temporary action period expires.

  7. In the event that the Company considers that the posts posted within the Service violate the rights of third parties, such as privacy violation or defamation, the Company shall not be liable for temporary measures (hereinafter referred to as "temporary measures" You can take it). Procedures for the processing of any provisional posting are subject to the provisions of paragraphs 5 and 6 above.

  8. A member or a third party who is a member or a corporation is required to take legal action against a civil user (for example, filing a civil action such as a criminal complaint, an injunction application, or a claim for damages) based on legal infringement If taken, the Company may temporarily limit access to related posts, etc., until such time as the court's decision as a result of such legal action. The responsibility of calling for legal action related to restriction of access to posts, etc., and the responsibility for calling the court's decision is borne by the person who requests action on the post.

Article 12 (Obligations of the Company)
  1. The Company shall faithfully implement the maintenance, inspection or restoration of the Company's service provision and security-related facilities in a way that is suitable for providing continuous and stable service.

  2. The Company shall not send any commercial e-mail or SMS text messages for commercial purposes for which the Member has not consented to.

  3. The Company shall endeavor to protect the personal information of the members that it learns about the provision of the services without disclosing it to third parties without their consent. Other matters related to the protection of members' personal information shall be governed by the "Information Management Guidelines" set by the Information and Communications Network Act and the Company separately.

  4. If the Company concludes a service contract with a third party and provides services to the member, the Company shall specify the specific member information of the member provided to the third party for the provision of the service in each individual service, We will comply with related laws and regulations, including the sharing of personal information of members with third parties only during the period of providing the service within the scope of agreement after the express consent is obtained.

Article 13 (Membership Obligations)
  1. Members shall not engage in any of the following acts.

    1. 1. Registration of false information when applying for membership or change
    3. 2. To make changes to the information posted on the Company's service or to use the information obtained from the service for the purpose of commercial, non-profit, reproduction, publication or broadcasting without prior consent of the company or to provide it to a third party
    5. 3. Transfer the money or transfer the right to use the service by giving the opportunity to promote the person to a third party by using the services provided by the company, or by acting as a publicity agent of a third party, and receiving money in return
    7. 4. Violate the rights of the company or any third party by posting false facts about the company or other third parties or infringing on intellectual property rights.
    9. 5. Unauthorized use of the service by using other members' ID and password
    11. 6. Using your company's paid services using your payment information without the permission of others such as your account number and credit card number
    13. 7. Junk mail, spam mail, chain letters, emails that encourage you to join a pyramid organization, emails that contain obscene or violent messages, images, Disclosing or posting information that is contrary to your morality
    15. 8. Transmitting or posting information (such as computer programs) that is prohibited to be transmitted or published by relevant laws such as the Information and Communications Network Act.
    17. 9. Posting the youth harmful media prescribed by the Juvenile Protection Act
    19. 10. Distributing information, sentences, figures, voices, etc. in violation of public order or morals and customs.
    21. 11. Posting or sending mail by impersonating or pretending to be an employee or service manager of a company or using someone else's name
    23. 12. Posting or e-mailing materials containing software viruses or other computer code, files, or programs designed to interfere with or destroy normal operation of computer software, hardware, telecommunications equipment
    25. 13. Interfering with the use of other members' services such as stalking, profanity, chatting, etc.
    27. 14. To collect, store and disclose personal information of other members without their consent
    29. 15. Doing commercial activities using premium mail or other services provided by the Company for the purpose of posting advertisements or promotions or sending spam to a large number of unspecified members
    31. 16. Modify, reverse engineer, decompile or disassemble the software provided by the Company
    33. 17. Violate the provisions of the applicable laws, the terms of service provided by the Company, and other services.
  2. The Company may delete or temporarily delete the posts, etc., if the member conducts the acts of Clause 1, restrict the use of the service, or unilaterally terminate this contract.

  3. When adult authentication is necessary according to the provisions of relevant laws and regulations among the services provided by the company, the member must provide the company with the blind name information in accordance with the method provided by the company in order to use the service.

Article 14 (Prohibition of Transfer)

The right of members to receive services can not be transferred or donated or used for the purpose of pledging.

Article 15 (Payment of Charge)
  1. In principle, if a member uses a paid service out of the services provided by the company, the member shall use the service after paying the use fee.

  2. Payment methods for the fee services provided by the company include mobile phone payment, credit card payment, general phone payment, account transfer, unregistered deposit, and App Store payment. There may be a difference in payment method for each paid service.

  3. In the case of a service that makes periodic payments on a monthly basis, the member will be paid on a monthly basis unless the member ceases using the service and requests the cancellation of the periodic payment.

  4. The Company may additionally require the member's personal information, which is necessary for the execution of the settlement, and the member must accurately provide the personal information requested by the company. The Company shall not be liable for damages to the Member for damages caused by the false or inaccurate personal information provided by the Member, unless the Company has caused the intention or negligence of the Company.

Article 16 (Refund of Charges and Claims)
  1. The member shall refund the fee for the mistake paid by the member.

  2. If you are refunding the fee for reasons attributable to you, the general method is as follows.

    1. If the paid service provided by the company is a service in which the service is used or purchased only once after payment, the service can not be refunded after using the service. However, avatars, background music, skins, etc., which are unlimited in the usage period after the purchase is completed, can be refunded within one year from the date of purchase completion. The refund amount is the purchase amount * (365-days / 365).
    3. If the paid service provided by the Company continues to be less than one month (payment basis) after payment, we will refund the remaining amount excluding the amount equivalent to the number of days of use from the date of termination. The provisions of this section also apply to services paid on a monthly (1) month basis.
    5. If the paid service provided by the Company continues for more than one month (payment basis) after the settlement, we will refund the amount equivalent to the number of days of use from the date of cancellation and 10% of the total remaining days. However, if you request cancellation within 7 days from the commencement date of the paid service, you will be refunded only the amount corresponding to the number of days of use.
  3. Notwithstanding the provisions of Paragraph 2, in the case of each of the following cases, the Member shall refund the full amount paid.

    1. 1. If the member has not used the service after completing the payment (except when there is a service period)
    3. 2. Failure to use the Service for any reason attributable to the Company, even after satisfying the minimum technical specifications set forth by the Company or the Service.
    5. 3. If the service purchased by the member is not available
    7. 4. If the service provided is different or markedly different from the display, advertisement, etc.
    9. 5. If it is impossible to use the service normally due to a defect in the service provided
  4. In the case of refunding the service charge for reasons attributable to the Company, such as the reasons for subparagraph 2 (2) or suspension of service, the Company shall additionally refund to the member the amount corresponding to the remaining number of days of paid service and 10% . However, avatars, background music, skins, etc., whose usage is unlimited after completing one purchase, will be refunded only within one year from the date of purchase completion.

  5. Members may file an objection to the fee. However, the objection to the usage fee shall be filed within one month from the date of notification and within three months from the date on which the reason for the occurrence occurred.

  6. If the Company violates the provisions of Article 13 and the Company restricts the use of the Member's services or unilaterally terminates the Agreement, the Company shall not make any refund to the Member.

  7. In the case of a full refund, the Member shall refund the payment method used for the use of the service. However, in the event that it is impossible or partial refund due to termination of the service, the refund will be made by the Company in a separate manner.

  8. The refund under the provisions of this Article shall be made within 3 business days from the date of the refund obligation. If the refund is delayed, the delayed interest rate shall be 11% per annum. However, in case the member needs to cooperate with the refund, we will not pay the delay interest for the delay of the refund due to the member's fault.

  9. The fee for refund will be borne by the member in the case of refund due to the member 's fault and by the company in case of the refund due to the fault of the company.

  10. If you made a purchase from the App Store in Apple or Goolgle, you pay according to Apple or Goolgle's App Store policies.

Article 17 (Termination of Use Contract)
  1. Whenever a member intends to terminate a service use contract, he / she may at any time delete his / her ID and withdraw from membership information management according to procedures established by the company.

  2. In the event that a member violates the provisions of Article 13, the Company may unilaterally terminate this Contract and, in the event of a loss of service operation, the Company may be liable for civil and criminal liability.

  3. If a member does not have a record of logging in to the company's services for a period of one (1) year in the course of using the service, the company may lose membership.

  4. The termination of the paid service use contract is established by the application of the member's cancellation of service and approval of the company. When the company agrees, the effect of cancellation will occur, and if there is an amount to be refunded, a refund will be made. The refund will be subject to the provisions of Article 16.

  5. In the event that each individual paid service stipulates in the individual terms the method and effect of termination of the contract different from the provisions of paragraph 4, the termination of the contract for each individual paid service shall be subject to the provisions of the respective individual terms.

  6. In the event of termination of this Agreement, all "posts" registered in the user's account, such as e-mail, blog, etc., will be deleted from the member's "posts" Is not deleted.

Chapter 4 Other

Article 18 (Youth Protection)

The company is free to use for all ages. To protect youth from harmful information and to help the youth to use the Internet safely, the Youth Protection Policy set by the Information and Communication Network Act is separately enforced.

Article 19 (Use of bulletin board commerce)
  1. In the case of a member who commerce (including sales and brokerage) by using the service bulletin board (hereinafter referred to as "members such as mail-order service providers using bulletin boards")), the consumer protection law (hereinafter referred to as the "electronic commerce act" And to comply with the obligations of the telecommunications distributor and telecommunications sales agent.

  2. "Members such as telecommunication vendors using bulletin boards" shall display certain identity information required by the Electronic Commerce Act (Article 13 (1), (1) and (2) of the Act) using the input function provided in the relevant bulletin board service , You must provide that identity information to the company.

  3. When a dispute arises in connection with a commerce between a member and a member such as "a member of a board of directors using a bulletin board," the company shall notify the identity information of a member such as " You can provide this if you have.

    • 1. Consumer Dispute Settlement Body under Article 33 of the Electronic Commerce Act
    • 2. Fair Trade Commission
    • 3. City / Provincial Governor or mayor, mayor, district governor
  4. Members who have suffered damage from "Members of the Board of Communications, such as telecommunication vendors" may apply for relief to the Consumer Dispute Mediation Organization set forth in Item 1 above through the Customer Center page.

Article 20 (Indemnification)
  1. The Company shall not be liable for any damages incurred by the Member in the event that the Company can not provide the service in the following cases without fault.

    1. 1. If there is a natural disaster or an equivalent force majeure condition
    3. 2. If there is a deliberate service interruption of a third party who has entered into a service agreement with the Company for the purpose of providing the Service,
    5. 3. If there is a disability in using the service due to the member's fault,
    7. 4. Due to reasons other than the intent or negligence of any other company except for items 1 to 3
    9. 5. If Apple or Google's App Store service status is unavailable
  2. The Company does not guarantee the reliability, accuracy, etc. of the information, data, facts posted on the service by the CP provided or created by the member, and does not bear any liability for the loss of the member I will.

Article 21 (Resolution of Disputes)

This Agreement shall be governed by and construed in accordance with the laws of the Republic of Korea and shall be governed by and construed under the jurisdiction of the jurisdiction of the Civil Procedure Act.

Article 22 (Applicable Regulations)

The matters not specified in these Terms and Conditions shall be governed by the relevant laws and regulations, and not by the law.


These terms will be effective January 15, 2019. However, for new members who join during the period from the announcement date of this agreement to the day before the application date, these terms shall apply from the time of membership.


There may be a problem with the translation. Please refer to the original. Please select here to view the original Korean version.

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